Lowes testings security robots at Philly stores
Some have already nicknamed them ‘snitchBOTs’
Customers at Lowe’s stores across Philadelphia have encountered an unexpected sight in the parking lots over the last month — a 5-foot-tall, egg-shaped security robot that makes a cosmic whirring sound as it glides across the pavement.
What seems to have surprised Philadelphians most about these new robots, aside from their very existence, is that they’ve managed to survive for several weeks in this city. Given Philly’s sordid history with robots (particularly, hitchBOT), many on social media predicted they wouldn’t make it past a few days.
Some have already nicknamed them “snitchBOT.”
The K5 autonomous outdoor security robots, which are manufactured by Knightscope, a security tech company based in the Silicon Valley, are part of a pilot project to “heighten the security and safety of our locations,” said Larry Costello, Lowe’s senior manager of corporate communications.
Four Lowe’s stores, in South Philly, Northeast Philly, Port Richmond, and West Philadelphia, began testing the robots in February. Others are being piloted in Washington state, North Carolina, California, and D.C. Costello said locations were selected “based on varying criteria and scenarios” but did not offer further details.
The K5 robot uses 16 microphones and a range of sensors, including lidar and sonar, to detect anomalies and report them in real-time to Lowe’s central monitoring team. The robot also has four wide-angle cameras which take 360 degrees of high-definition footage.
Stacy Stephens, executive vice president and chief client officer at Knightscope, said the K5 is not meant to replace human security guards but to provide them with better situational awareness and give companies evidence for criminal prosecutions. At the Lowe’s in South Philly and Port Richmond last week, K5 robots were stationary outside the stores, with security guards parked next to them. People paid no mind to the robots.
K5s are equipped with thermal anomaly detection and “people detection” sensors to spot individuals “in places they should not be or times of day they should not be there,” Stephens said.
He stressed that while the K5 can detect a human being, it does not have facial recognition.
“They can see a person, but not who it is,” Stephens said.
The robots are able to recognize license plates and mobile devices if that information has previously been identified by Lowe’s and entered into a database.
“We’re looking for known threats, people to whom you’ve issued criminal trespass warnings, terminated employees, or domestic abusers,” Stephens said.
The cosmic whir the K5 makes is a “patrol sound,” to alert people who are visually impaired, and the robot is equipped with two-way communication which allows the user to deliver customized messages through it, Stephens said. People can also call for security by pressing a button on the robot’s back.
What the 400-pound robot — which has been likened to everything from a Dalek on Doctor Who to a securitron from Fallout — does not have are weapons.
“I love the question because it’s completely natural, but the robots are for observing and reporting, they are not intended to be offensive in their abilities,” Stephens said.
That doesn’t mean their mere presence won’t make some people uncomfortable.
“Having a large object moving around creates a sense of concern, an uncertainty about the capabilities it has,” said Derek Leben, an associate professor of business ethics at Carnegie Mellon University who studies emerging technologies and artificial intelligence. “While that sense of uncertainty and concern can be an effective deterrent, at the same time it can erode trust, it can create a feeling of dystopia.”
While Lowe’s may have a legal right to film people in its parking lots, Leben said it may be pushing the boundaries of a social contract.
“There’s a real psychological sense that once you’re outside of the store you’re in a public space,” he said. “It’s not only a matter of inside vs. outside, it’s also a device that can follow you around.”
According to Knightscope’s website, its robots are used by airports, hotels, police departments, casinos, and schools. Knightscope retains ownership of its robots, and the client pays about $6 to $9 per hour for an annual contract, Stephens said. He declined to say how much it costs to make each K5 unit.
Since their debut in 2015, K5 robots have made headlines when a toddler was hit by one at a Palo Alto mall (Knightscope claimed the child ran backward into it); when one fell into a fountain at a D.C. office building; and when a San Francisco SPCA retained one to patrol for vandalism and burglaries but was accused of using it to deter people experiencing homelessness from the facility.
K5 robots have been the targets of assault too. In 2017, an allegedly intoxicated man was accused of toppling one over in Knightscope’s parking lot.
Stephens said he was aware of Philly’s history with robots. In 2015, a hitchhiking Canadian robot named hitchBOT, which depended on the kindness of strangers to take it across the U.S., was beheaded when it reached Philadelphia. Its killer remains unknown, but its demise remains legendary in Philly.
“We have had people attempt to mess with our robots in a similar way that hitchBOT was and we have actually prosecuted those people to the fullest extent,” Stephens said.
So far, no serious assaults against the K5 robots in Philly have been reported, though users on Philly’s subreddit claimed to have seen one get hit twice by a car (”100% the robot’s fault”) and another get hit with a reflective plastic sleeve kids had pulled from a bollard in front of the store.
How effective the K5 is remains to be seen. Stephens pointed to information on Knightscope’s website which indicates 911 calls have gone down in cities where the robot has been deployed, but a 2021 report from NBC News on the K5 found tangible results were hard to come by.
Costello, the Lowe’s spokesperson, said the company is in its “test-and-learn phase” and has no results to share yet.
Lowe's is testing robots from Knightscope to help deter crime and promote safety at its stores.
The investment comes as retailers have been sounding the alarm on retail theft for many months.
Shoppers are posting about the robots on social media, likening them to the Daleks from "Doctor Who."
No, that's not a villainous Dalek from "Doctor Who" whirling around your local Lowe's parking lot.
Lowe's is testing autonomous, 400-pound security robots from robotics company Knightscope to patrol parking lots at some of its stores to enhance safety, the company told Insider Monday.
"Safety is more than a priority at Lowe's — it's a core value for our company. To continue to drive safety in our stores, select locations are receiving a new security robot as part of a pilot project," Scott Draher, vice president of asset protection and safety at Lowe's, told Insider over email. "This pilot is part of Lowe's continuing efforts to utilize new and innovative technologies to keep our associates and customers safe."
Lowe's said it began testing the Knightscope K5 robots in February in Philadelphia. It's also running pilots in Washington State, North Carolina, Washington D.C., and California.
Several TikTok users have posted videos of the robots patrolling the Lowe's parking lots, likening them to the popular Dalek villains from "Dr. Who."
"Doctor Who!" TikTok user @rt531949 wrote in a comment on a video they posted. "The Future is Here!"
Stacy Stephens, executive vice president and chief client officer at Knightscope, told the Philadelphia Inquirer that the robots are "looking for known threats, people to whom you've issued criminal trespass warnings, terminated employees, or domestic abusers." The robots are not meant to replace security guards, but to help companies with situational awareness and criminal prosecution, per Stephens.
Lowe's decision to test these autonomous robots comes as retailers have been sounding the alarms about rising levels of theft. Walmart CEO Doug McMillon said in December 2022 that stores would close and prices would rise if theft levels did not drop. The theft issue has ballooned into a $94.5 billion problem for the retail industry, according to a 2022 study conducted by the National Retail Federation.
Still, other retailers are walking back their messaging around theft. Walgreens CFO James Kehoe said in January the company "cried too much" about theft the year prior, saying it hadn't seen as much shrinkage in recent months.
For its part, Lowe's already stows away many of its power tools behind lock-and-key. And in December 2022, the company announced "Project Unlock," an initiative where it will use RFID technology and point-of-sale activation so that power tools that are stolen won't work.
Knightscope declined to comment on Lowe's robot project when reached by Insider, saying "as a matter of corporate policy, we do not speak on behalf of our clients and/or end users."
The company, founded in 2013, has clients across a variety of sectors, from law enforcement to commercial real estate to schools. Knightscope began public trading on Nasdaq early last year.
The company made headlines in 2016 after one of its robots hit a 16-month-old baby in California. The company called the incident a "freakish accident."
